Suttons City Suzuki

Reviews of Suttons City Suzuki

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  anthonymygalaxy Added March 13, 2018

  ★ ☆ ☆ ☆ ☆
  How uncanny it is that many reviewers are echoing how poor the service is here and how unprofessional and rude the salespeople and managers are.
  
  I found a car online on Carsales and called to make an offer and purchase the car as I'm a no-nonsense type of guy, it looked like a good deal online.
  
  The Business Manager there called Peter valued my trade at 15K and called me to confirm this. With this info, I sought to organize my finance for the vehicle. As things got closer I had to find out if the vehicle had any extras or accessories on it, when I called one morning to find this out I found myself calling 4 times to be told by the used car manager Mark that he can only do 11-12K for the trade. When I mentioned the vehicle had been valuated previously by both my local dealer and the Business manager, he hung up the phone on me! I called back in disbelief to understand what had just happened to address what was going on but he was - (in my professional opinion as a former customer service coach and trainer) an ABSOLUTE DISGRACE! EXTREMELY RUDE AND UNPROFESSIONAL.
  
  It's automotive dealers like these jokers that give a bad name to the automotive industry and believe me, they will either waste your time or rip you off! AVOID LIKE THE PLAGUE!
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  RH Restorations Added March 09, 2018

  ★ ★ ★ ★ ★
  Great experience! Delt with Troy who arranged the delivery of vehicle for my little cousin. It was his first car purchase. Even though there was a slight hiccup with the original deal, Troy thought outside the square to fix the situation up. I Will definately purchase future vehicles from here. Steve

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